Dispute Resolution
ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
The EU Regulation No 524/2013 and the Legislative Decree No 130/2015 introduced a regulation that aims at promoting the out-of-court settlement of disputes between consumers and traders concerning a product or a service purchased online. To this end, the European Online Dispute Resolution (ODR) platform was created, and can be consulted at http://ec.europa.eu/consumers/odr/. The consumer can submit through the ODR platform a complaint concerning a contract concluded on Boxsardinia.com and thus handle the online dispute resolution procedure. In this regard, please note that Boxsardinia.com e-mail address is customercare@boxsardinia.com
The basic steps are four:
- creation and submission of your complaint
• agreement on dispute resolution body
• complaint handling by the dispute resolution body - resolution of complaint
