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Dispute resolution

Dispute Resolution

ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)

 

The EU Regulation No 524/2013 and the Legislative Decree No 130/2015 introduced a regulation that aims  at promoting the out-of-court settlement of disputes between consumers and traders concerning a product or a service purchased online. To this end, the European Online Dispute Resolution (ODR) platform was created, and can be consulted at http://ec.europa.eu/consumers/odr/. The consumer can submit through the ODR platform a complaint concerning a contract concluded on Boxsardinia.com and thus handle the online dispute resolution procedure. In this regard, please note that Boxsardinia.com e-mail address is [email protected]

 

The basic steps are four:

  • creation and submission of your complaint
    • agreement on dispute resolution body
    • complaint handling by the dispute resolution body
  • resolution of complaint